At ZonMoto Europe, we are committed to providing every customer with a safe, reliable, and satisfying shopping experience.
To protect customer rights and provide reliable after-sales service, ZonMoto Europe offers a 7-day return and exchange policy.
Customers have 7 days after receiving their product to request a return or exchange.
Return requests submitted after 7 days from the delivery date will not be accepted.
Customers must contact ZonMoto Europe customer service and receive approval before returning any product.
Unauthorized returns will not be accepted.
1. Order Processing Time
After an order is successfully placed and payment is completed, ZonMoto Europe will begin processing the order.
Order processing time:
1–2 business days
Processing includes:
- Order verification;
- Payment confirmation;
- Inventory checking;
- Product preparation and shipment arrangement.
Customers who wish to cancel an order must submit the cancellation request before shipment.
Once the order has entered the shipping process, cancellation and address changes may no longer be accepted.
2. Order Cancellation Policy
Customers may request order cancellation before the product is shipped.
Cancellation requests must meet all following requirements:
- The request must be submitted before shipment;
- The request must be made within the cancellation period specified by ZonMoto Europe;
- The order has not entered the shipping or delivery process.
If the customer submits a cancellation request:
- Before the product is shipped;
- Within the allowed cancellation period specified by the website;
The order can be cancelled and a full refund will be issued.
Once the order has been shipped:
- Cancellation requests will not be accepted;
- Customers must follow the return policy;
- Return shipping fees may apply.
3. Return & Exchange Period
ZonMoto Europe provides:
A 7-day return and exchange policy
Customers must contact ZonMoto Europe within 7 days after receiving the product to request a return or exchange.
All return and exchange requests require approval before sending products back.
Requests submitted after 7 days will not be accepted.
4. Return Eligibility
To be eligible for a return, the product must meet all following requirements:
- Product must remain in original condition;
- Product must be unused, uninstalled, and undamaged;
- Product must not have customer-caused damage;
- All original accessories must be included.
Original accessories include:
- Charger;
- Keys;
- Tools;
- Screws and hardware;
- User manual;
- Other accessories included in the package.
Additional requirements:
- Original packaging must be complete and undamaged;
- Proof of purchase must be provided.
ZonMoto Europe reserves the right to refuse returns if products show signs of use, damage, missing accessories, or damaged packaging.
5. Return Address
Before returning any product, customers must contact ZonMoto Europe customer service and receive return approval.
Customers will receive return instructions after approval.
Return Address:
ZonMoto Europe Return Center
Chrzanowska 4
Grodzisk Mazowiecki 05-825
Poland
Phone:
+48 739 667 170
Customers should:
- Use a reliable shipping service;
- Keep tracking information;
- Ensure the product is safely packaged.
Products returned without authorization may not be accepted or processed.
6. Damaged, Defective or Incorrect Products
Customers should inspect their order immediately after delivery.
If you receive:
- A defective product;
- A damaged product;
- The wrong product;
Please contact:
📧 Email: info@zonmoto.eu
Our support team will review the issue and provide an appropriate solution.
Photos, videos, and order information may be required for evaluation.
7. Non-Returnable Items
The following items are not eligible for return:
- Products purchased from unauthorized sellers;
- Products damaged due to customer misuse;
- Products modified or repaired without authorization;
- Special order products;
- Free gifts;
- Promotional items;
- Promotional accessories;
- Used batteries;
- Accessories without confirmed compatibility.
8. Return Shipping Cost
Customers are responsible for return shipping costs unless the product is confirmed defective.
For non-quality-related returns:
A standard:
€200 return shipping fee per electric scooter
may apply.
Applicable situations include:
- No longer needed;
- Change of mind;
- Purchased the wrong product;
- Not satisfied after delivery.
Unauthorized returns will not be accepted.
9. Refund Conditions
Quality Issues
If the product has confirmed quality problems:
Customers may receive:
- A full refund;
- Or a replacement product.
Applicable cases:
- Product damaged upon arrival;
- Incorrect item received;
- Manufacturing defects.
Free return shipping may be provided when applicable.
Customer Remorse (No Quality Issue)
If there is no product quality issue:
A:
€200 shipping fee per item
may apply.
Applicable situations:
- No longer needed;
- Purchased the wrong product;
- Change of mind;
- Not satisfied after delivery.
10. Refused Delivery
If a customer refuses delivery:
A:
€200 return shipping fee per scooter
will apply.
If reshipping is required:
An additional:
€200 shipping fee
may apply.
11. Battery Return Policy
Battery return conditions:
- Return fee: €100 per battery;
- Only unused batteries are eligible for return;
- Used batteries cannot be returned.
12. Refund Processing Time
After returned products are received and inspected:
Inspection processing time:
1–2 business days
Refund processing time:
- PayPal refunds: up to 48 hours;
- Credit card refunds: 7–14 business days depending on the bank.
13. Customer Support
For return, exchange, cancellation, or refund assistance, please contact:
ZonMoto Europe Customer Support
📧 Email: info@zonmoto.eu
Working Hours: Monday–Saturday 9:00–19:00 (GMT+1)